Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the BizGo platform, websites, and related services (together, the “Service”) operated by GoSoftSolutions (Pty) Ltd.

By creating an account, starting a free trial, or otherwise using the Service, you (“you”, “your”, the “Customer”) agree to these Terms. If you are agreeing on behalf of a business, you confirm that you are authorised to bind that business. If you do not agree, do not use the Service.

1. Definitions

• 1.1 “Account” — the organisation account you create to use the Service.
• 1.2 “BizGo” — refers to “we”, “us”, “our”, “the service”.
• 1.3 “Customer Data” — data you or your End Users put into the Service, including contact details, messages, quotes, invoices, and job records.
• 1.4 “End User” / “Your Customers” — the people you communicate with or whose details you store and process through the Service.
• 1.5 “GDPR” — Refers to the General Data Protection Regulation. A Privacy and Security law passed by the European Union and the United Kingdom.
• 1.6 “Payment Processor” — PayFast, the third-party payment gateway that processes card payments and securely stores your card credentials on our behalf.
• 1.7 “Plan” — a tier of the Service, such as the free trial or a paid monthly plan, with its bundled modules and limits, as shown on our pricing page at sign-up.
• 1.8 “POPIA” — Refers to the Protection of Personal Information Act 4 of 2013.
• 1.9 “Subscription” — your chosen plan and the recurring fees payable for it.
• 1.10 “Terms” — Refers to “Terms of Service”.
• 1.11 “You” — Refers to “you”, “your”, the “Customer”.

2. The Service

BizGo is a hosted business-management platform for small and medium size businesses. Depending on your Plan, it provides customer management, quoting and invoicing, job and booking scheduling, staff and payroll tools, and customer communication over WhatsApp and email.

We provide the tools that help you run your business and communicate with Your Customers. We are not a party to, and do not control, the dealings or communications between you and Your Customers. You are solely responsible for the content you create and the messages you send through the Service.

BizGo is a software tool, not a professional service. We are not your accountant, bookkeeper, tax practitioner, payroll bureau, auditor, or legal or financial adviser, and nothing produced by the Service is professional advice. Features that produce figures — payslips, quotes, invoices, and similar documents — perform basic calculations on the information you enter, and are subject to clause 13.

WhatsApp messaging is sent through a WhatsApp number that you connect and control. We do not provide the WhatsApp number, and your use of WhatsApp is additionally subject to Meta’s and WhatsApp’s own terms and policies (clause 10).

3. Eligibility and account registration

• 3.1 You must be at least 18 years old and able to enter into a binding contract.
• 3.2 You must provide accurate, current, and complete registration information and keep it up to date.
• 3.3 You are responsible for safeguarding your login credentials and for all activity that occurs under your Account. Notify us immediately of any unauthorised use.
• 3.4 One person, the registering owner, is initially responsible for the Account and its billing.

4. Free trial

• 4.1 We offer a 7-day free trial that gives you access to the Service’s features. No payment card is required to start the trial.
• 4.2 At the end of the trial, if you have not subscribed to a paid Plan, access to paid features is paused.
• 4.3 Following a paused or cancelled Account, your Customer Data is retained for 90 days so you can reactivate or export it, after which it may be permanently deleted. You are responsible for exporting any data you wish to keep before deletion.
• 4.4 We may modify or withdraw the free trial at any time for new sign-ups.

5. Subscriptions, plans and billing

• 5.1 Plans and prices. Paid Plans, their bundled modules, limits, and prices are shown on our pricing page and at checkout. All prices are in South African Rand (ZAR) and are billed monthly unless stated otherwise.
• 5.2 Payment processor. Card payments are processed by PayFast. Your card details are stored securely by PayFast as a vaulted payment token and are never stored on BizGo’s own servers. When you add a card, PayFast may make a small temporary verification charge, which is refunded.
• 5.3 Activation of a paid Plan. A paid Plan becomes active only once your first payment has successfully cleared. If the first charge is declined, the paid Plan is not activated and the paid features remain locked until a payment succeeds. You can still log in and complete or change your billing.
• 5.4 Automatic renewal. Paid Subscriptions renew automatically each month and the applicable fee is charged to your saved card on each renewal date, until you cancel (clause 6).
• 5.5 No per-message fees. WhatsApp messages are sent over your own connected number, so there are no BizGo per-message or per-conversation charges on top of your Subscription. Your Plan’s email allowance is included in the Subscription. Plan usage limits are enforced as caps, not as surprise overage billing — when you reach a limit, the action pauses until the next period or until you upgrade.
• 5.6 Failed payments. If a renewal charge fails, we may retry the charge and will notify you. If payment remains outstanding, your Account may be marked past due and access to paid features may be suspended (clause 12).
• 5.7 Changing plans. You may upgrade or downgrade your Plan from within the app. Upgrades take effect when the upgrade charge clears; downgrades take effect at your next renewal. Changing Plans does not, on its own, entitle you to a refund of fees already paid (clause 7).
• 5.8 Price changes. We may change Plan prices. We will give you reasonable advance notice of at least 30 days of any price increase, which takes effect from your next renewal after the notice period. If you do not accept a price change, you may cancel before it takes effect.
• 5.9 Taxes. Fees are stated [inclusive / exclusive] of VAT. You are responsible for any taxes that apply to your use of the Service other than taxes on our income.
• 5.10 Invoices. We issue a tax invoice for each Subscription charge, available in the app.

6. Cancellation

• 6.1 You may cancel your Subscription at any time from within the app, under Account → Subscription. No phone call or email is required.
• 6.2 When you cancel, your Subscription does not renew again. Unless you choose to cancel immediately, you keep access to your paid features until the end of the current paid month that you have already paid for. After that, the paid Plan ends and no further charges are made.
• 6.3 On cancellation we revoke the recurring payment authorisation held with the Payment Processor so that no further charges occur.
• 6.4 After your paid access ends, your Customer Data is retained for 90 days (clause 4.3) so you can reactivate or export it, after which it may be permanently deleted.
• 6.5 We may cancel or suspend your Account in the circumstances described in clause 12.

7. Refunds

• 7.1 Because every Plan can be evaluated fully and free of charge during the 7-day free trial before any payment is taken, paid Subscription fees are non-refundable, except where a refund is required by law.
• 7.2 When you cancel, you keep access until the end of the current paid month (clause 6). We do not provide pro-rata refunds for the unused part of a billing month, for downgrades, or for periods during which you did not use the Service.
• 7.3 Nothing in this clause limits any rights you may have under South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where those laws apply to you. Where the law gives you a non-excludable right to a refund, for example for a failure to supply the Service that we cannot remedy, we will honour it.
• 7.4 If we charge you in error, or a duplicate or incorrect charge occurs, contact us and we will investigate and refund any amount that was incorrectly charged.
• 7.5 Approved refunds are made through the Payment Processor to the original payment method.

8. Customer Data and data protection

• 8.1 Roles. For the personal information of Your Customers that you process through the Service, you are the responsible party / data controller and we are the operator / data processor. We process that data on your instructions to provide the Service.
• 8.2 Your obligations. You are responsible for the lawfulness of the Customer Data you collect and process, for providing any required notices to Your Customers, and for obtaining any required consents.
• 8.3 Our handling. We process personal information in accordance with our Privacy Policy, which forms part of these Terms. We do not sell personal information, and we do not use Customer Data to train AI models.
• 8.4 Operator access. Our staff may access Account and Customer Data where reasonably necessary to provide support or operate the Service; such access is recorded in an audit log available to you on request.
• 8.5 Security. We apply appropriate technical and organisational measures, including encryption in transit and at rest. No system is perfectly secure, and you are responsible for your own credentials and access controls.
• 8.6 Data export and deletion. You can export your data from the app. On termination, retention and deletion follow clauses 4.3 and 6.4.
• 8.7 Hosting location and cross-border transfer. Account Data, Customer Data, message content, uploaded files and documents the Service generates are hosted in the European Union (Microsoft Azure, West Europe). By using the Service you instruct us to store and process that data in that location. The basis on which personal information is transferred out of South Africa under section 72 of POPIA is set out in clause 7 of the Privacy Policy. We will give notice under clause 16 before changing the region in which personal information is stored.

9. Intellectual property

• 9.1 The Service, including its software, design, and content, excluding Customer Data, is owned by BizGo or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during your Subscription.
• 9.2 You retain ownership of your Customer Data. You grant us a limited licence to host, process, and transmit Customer Data solely to provide the Service.
• 9.3 You may give us feedback; we may use it without restriction or obligation to you.

10. Third-party services

The Service relies on third parties, and your use of the Service is also subject to their terms:

• 10.1 Meta / WhatsApp — WhatsApp messages travel over Meta’s network and are subject to Meta’s and WhatsApp’s terms and policies. We are not responsible for Meta’s services, decisions, rate limits, or account actions.
• 10.2 Mailgun — used to deliver email on your behalf.
• 10.3 PayFast — processes payments and securely stores card credentials.

We are not responsible for the acts, omissions, availability, or policies of these third parties.

11. Availability, support and changes to the Service

• 11.1 We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable for maintenance, updates, or reasons beyond our control.
• 11.2 We provide support as described on our Contact and Support pages.
• 11.3 We may add, change, or remove features over time. We will not make changes that materially reduce the core functionality of a paid Plan during a paid period without reasonable notice.

12. Suspension and termination

• 12.1 We may suspend or terminate your Account, immediately and without liability, if you materially breach these Terms, including the Terms of Use, if your use creates a legal or security risk, if Meta/WhatsApp requires it, if your payment is overdue, or if required by law.
• 12.2 Where practical and where the issue is not urgent or legal, we will give you reasonable notice and an opportunity to remedy a breach before terminating.
• 12.3 You may terminate at any time by cancelling (clause 6) and ceasing to use the Service.
• 12.4 On termination: your right to use the Service ends; outstanding fees for the current period remain payable; and data retention/deletion follows clauses 4.3 and 6.4.

13. Disclaimers

• 13.1 General. To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the Service will meet your requirements, be uninterrupted, or be free of errors.
• 13.2 Calculated figures are basic. Parts of the Service calculate amounts for you, including payslips, payroll totals and deductions, leave balances, quotes, invoices, statements, credit notes, VAT and other tax or statutory amounts, prices, discounts, margins, and any totals, reports, or exports derived from them. These are basic calculations performed on the information, rates, settings, and formulas that you enter and maintain. They are a convenience, not a payroll, accounting, tax, or bookkeeping service, and they do not take into account every tax table, statutory deduction or contribution, bargaining council or sectoral determination, employment agreement, industry rule, or individual circumstance that may apply to you, your employees, or Your Customers. Where the Service does not calculate an amount automatically — including income tax (PAYE) and statutory contributions — you are responsible for determining it, entering it, and keeping it current.
• 13.3 You must check every figure. You are solely responsible for reviewing and verifying every calculated figure before you rely on it, issue it, pay it, or submit it. In particular, you must check each payslip before it is issued or paid, and each quote and invoice before it is sent to Your Customers. By issuing, sending, paying, or submitting a document produced by the Service, you confirm that you have checked it and accept it as correct. Where a figure affects an employee’s pay, a payment to or from Your Customers, or a return or submission to SARS or any other authority, you should obtain professional advice if you are in any doubt.
• 13.4 No responsibility for incorrect figures. To the maximum extent permitted by law, we accept no responsibility and have no liability for any figure calculated, displayed, or produced by the Service that is or becomes incorrect, incomplete, or out of date, or for any consequence of it — including underpayment or overpayment of wages, salaries, suppliers, or taxes; under-charging or over-charging Your Customers; penalties, interest, fines, assessments, or audits; employee, union, or customer disputes and claims; and any resulting loss or damage. This applies however the error arises, including from the data, rates, settings, or formulas you entered, from a figure you did not check, or from a change in law, tax tables, or statutory rates that is not reflected in the Service. Clause 14 applies to any claim not excluded by this clause.
• 13.5 Any statutory consumer guarantees, and any liability, that cannot lawfully be excluded continue to apply (clause 14.3).

14. Limitation of liability

• 14.1 To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service.
• 14.2 To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or related to the Service is limited to the fees you actually paid us in the 12 months immediately before the event giving rise to the claim.
• 14.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including under the Consumer Protection Act, 68 of 2008 where it applies.

15. Indemnity

You will indemnify and hold us harmless from claims, damages, losses, and reasonable costs, including legal fees, arising out of: your Customer Data; your messages and communications with End Users; any figure or document you produced with the Service and then issued, paid, or submitted, including payslips, payroll payments, quotes, and invoices (clause 13); your breach of these Terms or of the Terms of Use; or your violation of any law or third-party rights, including Meta’s / WhatsApp’s policies.

16. Changes to these Terms

We may update these Terms. For material changes we will give notice by email and/or in-app at least 30 days before they take effect, unless a change is required sooner by law. Your continued use of the Service after the changes take effect constitutes acceptance. If you do not accept the changes, you may cancel before they take effect.

17. Governing law and disputes

• 17.1 These Terms are governed by the laws of the Republic of South Africa.
• 17.2 The parties submit to the non-exclusive jurisdiction of the South African courts. Nothing prevents either party from seeking urgent interim relief.
• 17.3 Before commencing formal proceedings, the parties will attempt in good faith to resolve any dispute by negotiation, and you may contact us at the address in clause 19.

18. General

• 18.1 Entire agreement. These Terms, together with the Privacy Policy and any plan details shown at checkout, are the entire agreement between you and us regarding the Service.
• 18.2 Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• 18.3 Severability. If any provision is held unenforceable, the rest remains in effect.
• 18.4 Waiver. A failure to enforce a provision is not a waiver of it.
• 18.5 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• 18.6 Notices. We may give notice by email to your Account address or in-app. You may give notice to us at the contact address in clause 19.
• 18.7 Relationship. The parties are independent contractors; these Terms create no agency, partnership, or joint venture.

19. Contact

GoSoftSolutions (Pty) Ltd
Registration number: 2026 / 409253 / 07
Registered address: 37 Rocher Street, Baillie Park, Potchefstroom, 2531
Email: info@gosoftsolutions.co.za